At Ineco, we give priority to our clients. We are well aware that it is not only a matter of satisfying their needs, but also advancing future scenarios to offer them flexible, excellent and high quality solutions. This commitment would not be possible without focusing on innovation, the key factor in our continuous improvement process and strategy that sets us apart from our competitors.

Focus on our relationship with our clients is based on mutual trust and proximity, which allows us to design solutions as they bring the maximum value to the services we provide.

I. Innovation, key driver

In its adaptation to the changes in the increasingly competitive environment in which it develops its activity, Ineco is undergoing a process of constant transformation that is inevitably accompanied by a decisive commitment to innovation.

Ineco’s Innovation and Knowledge Management programme and model are focused on facilitating the development of Innovation and the best use of Knowledge. This creates the technical, financial and personal conditions that enable things to be done differently, generating value for our company and, above all, for our customers.

Involvement

Projects developed

Innovation projects during 2017 No.
Internal projects42
Collaborative projects20
Total Innovation Projects during 201762

Innovation projects by sector

1.1. Innovation focusing projects in 2017

Convinced that innovation improves strategic and brand positioning by approaching users/customers, while increasing creativity in the organisation, Ineco concentrated its efforts on sharing ideas, knowledge and projects with other companies and institutions.

Among other objectives for 2018, the company concentrates its efforts on improving the system for measuring the return of innovation to show the results of the projects in more detail.

During 2017, the following achievements should be mentioned:

  • Transport and Infrastructure Innovation Plan 2018-2020 Ministry of Public Works

This Plan, proposed by the Ministry and led by Ineco, integrates and coordinates innovation activities carried out in the different institutions of the Public Works Group with a view to establishing common goals and pooling resources to achieve consensual results, better contrasted and of greater use to all. The Plan sets a roadmap for innovation for all companies and institutions of the Group (Adif, Renfe, Aena, Puertos del Estado, Ineco, Enaire, Crida, Cedex and Sasemar).

In this process, it has been crucial to identify those areas in which all companies should work together in a coordinated manner to improve our country’s transport system and infrastructures. Four strategic axes or common areas have been established in the Plan for personnel to work together: user experience; smart platforms; smart routes; and energy efficiency and sustainability. These four axes are divided into 22 strategic lines that respond to trends or innovative technologies in the field of transport and infrastructures. These lines are divided into 70 initiatives that include concrete actions and projects to be implemented.

  • Ineco will continue investing in innovation to improve competitiveness and the quality of its services

Open innovation is a key to creating and connecting an ecosystem where innovation and entrepreneurship contribute to developing new ideas that allow it to successfully compete in the market. Ineco tries to favour an innovative network that integrates solutions and facilitates the creation of connections in order to grow and innovate, helping it to be more agile, efficient and sustainable. The following lines have been worked to bring the concept of innovation beyond the internal limits of the organisation:

1. Search for innovative solutions developed by external agents (entrepreneurs and start-ups, universities, technological research centres and companies) that can bring value to internal projects.

2. Identification of challenges posed by other entities to offer them the innovative solutions that Ineco develops in the internal projects using the latest technologies and adapting them to the use case, developing proofs of concept and promoting possible ways of collaboration in other areas.

3. Presence in national and international congresses and events in order to enhance the public image of the company and  foster relations with start-ups, companies, universities, research centres and other entrepreneurs:

South Summit 2017, Madrid

Smart City Expo World Congress 2017, Barcelona

4. Organisation of open days celebrated at Ineco

Meet up Hyperloop

Smart Cities Expo World Congress Open Day for Foreign embassies

  • Implementation of technology monitoring

Keeping up to date with the latest technological advances in the sector has always been crucial for Ineco. However, the growing pace of current technical and scientific development forced the company to adapt and systematize surveillance and intelligence practices, so that by the end of 2017 a technology surveillance system was implemented as one of the pillars of the Innovation model. This led to the designation of 22 technological links/contacts in different areas of the company, acting as a bridge between them and the Innovation team to inform their teams of their needs and transmit the results obtained.

  • Fostering the culture of innovation

The aim of the Culture of Innovation Plan is to make the company as a whole committed to and aware of the importance of innovation when generating value for same. All the organisation’s members are responsible for contributing to its growth. The culture of innovation enhances the existence of an environment that encourages creative thinking and facilitates its implementation for solving problems and benefiting from opportunities. Ineco maintains a continuing commitment to innovation, which is starting to show positive results.

Following this philosophy, the company held the third edition of the Innova Awards. An annual recognition of the talent of the company’s professionals in their search for the best innovative transport solutions for society.

  • Fostering the culture of Intellectual/Industrial Property

Given the importance and the resources that Ineco assigns to the development of R&D+i activities, an analysis of existing patents in the engineering sector and a diagnosis of the situation of Ineco were carried out. As a result, Ineco decided to continue with the patent for the Bacterio project and to participate in the collaborative international patent, sleeper fixing device, with Acciona, Cemosa and Systra developed within the CAPACITY4RAIL project. It also agreed to register the Cronos, Cityneco and NAVtools brands.

  • Participation in research centres, platforms and work groups

Ineco actively collaborates with:

Plataforma Tecnológica del Ferrocarril, PTFE (Spanish Railways Technological Platform)

Plataforma Tecnológica de la Carretera, PTC (Spanish Technological Road Platform)

Plataforma Tecnológica de la Contrucción, PTEC (Spanish Construction Technology Platform)

Plataforma Española Tecnológica de Automoción y Movilidad, Spanish Automotive and Mobility Technology Platform (Move2Future)

Club de la Innovación y el Conocimiento (Innovation and Knowledge Club)

European Innovation Partnership – Smart cities and Communities

Fundación Biodiversidad (Green Growth Group – Spain)

CRIDA. ATM R&D+i Reference Centre

CTF. Railways Technology Centre

1.2. Collaborative projects

In its commitment to open innovation models, Ineco cooperates with other external professionals in research and development projects. It consolidated its participation in the following programmes for European projects:

  • TERRA and IMPETUS

During 2017, Ineco was awarded two projects in the tender for Exploratory Research (ER) of SESAR2020 about UAVs (Drones). These projects, which will run until 2019, investigate the services that must be provided to drones to allow them to plan and execute their missions (IMPETUS) and the ground infrastructure necessary to control the traffic of these aircraft at very high flight levels (Very Low Level -VLL).

  • ERSAT GGC

ERSAT GGC is a project belonging to the Horizon 2020 programme which continues on the line of research that involves the application of satellite positioning technologies to rail transport. In this case, using the Galileo constellation, our work will focus on the characterisation of railway lines to assess their suitability for the use of ERTMS virtual beacons. The project was awarded at the end of 2017 and will run until 2019.

  • SESAR2020 programme

Programme for research into the future of air traffic management (ATM) in Europe, as well as the civil aviation strategy within the framework of the Single European Sky (SES).

The aim of this programme is to demonstrate the feasibility of the technological and operational solutions already developed within the SESAR Programme (2008-2016) in broader and more operationally integrated environments. Ineco, as affiliate of Enaire, participates in eight of the projects in this programme:

► SESAR 2020 PJ01: Enhanced arrivals and departures

SESAR 2020 PJ02: Enhanced RWY throughput

SESAR 2020 PJ03a: Integrated surface management

SESAR 2020 PJ04: Total airport management

SESAR 2020 PJ06: Trajectory and performance based free routing

SESAR 2020 PJ10: Separation management en-route and TMA

SESAR 2020 PJ14: CNS

SESAR 2020 PJ24: Network collaborative management

  • VITE (VIrtualisation of the Testing Environment)

It is a new project aimed at transferring to the laboratory part of the ERTMS tests currently carried out on site.

  • INFRADAPT

This project belongs to the CDTI Innterconecta tender of 2017. In a consortium with AZVI, Ferrovial, CEMOSA and Ingeniería InSItu, the project investigates BIM models of road infrastructures to facilitate their maintenance during operation. Elements of the road that are likely to be affected by climate events were specifically chosen, so that preventive action can be taken to increase resilience to these effects. The project will last until the end of 2019, and is financed with ERDF funds.

1.3. Internal projects

Ineco has continued to invest in its own projects for the development of products and services with high added value, which include:

  • Smart station

Study into the development of smart station projects, with research into the systems and technologies currently available on the market. The Smart Station concept and the importance of connecting station to city were analysed, with consideration of energy efficiency criteria and connectivity with the traveller.

A Smart Station prototype was developed based on a specific real station, establishing and detailing the systems to be implemented in it. The location chosen for the study was the commuter train concourse under the tracks of Chamartin station in Madrid, where a technological transformation prototype was established and various technologies were implemented and investigated in detail in order to obtain information on technical requirements, the companies that market them, benefits, financial cost, etc.

  • Machine learning

The project develops and validates Ineco’s Predictive Maintenance platform, which includes machine learning techniques in the railway field and more specifically in rolling stock.

We secured the collaboration of one of our main customers for the monitoring and sensorisation of the elements that make up the infrastructure and rolling stock to ensure great availability of data with which to model and validate.

Ineco’s development of machine learning algorithms for predictive maintenance minimises the risk of failure by our customers and avoids unnecessary preventative maintenance, which means great savings and improved system efficiency.

  • BIM

Ineco has made a strategic commitment to the implementation of the BIM methodology in the drafting of projects in various areas of the company, positioning itself and anticipating the mandatory adoption of this methodology.

With the BIM-E and BIM-IST innovation projects, we analysed the application of the BIM methodology in linear projects and also carried out a study of existing software on the market and its suitability for infrastructure projects.

  • Blockchain

The development of this project has allowed Ineco to enter one of the most important emerging technologies in the information security sector, looking again to position itself in an emerging market that will be decisive in the coming years. The products obtained from this project will soon allow Ineco to offer a digital signature service and traceability for BIM projects as well as a certification and document signature service.

2. Quality, road to excellence

The basic pillars that uphold our Management System are customer satisfaction, focus on processes and continuous improvement. The company is committed to cohesion among teams, the best working practices and the sustainability of the system as key elements to achieve technical excellence.

2.1. Certificates

Ineco has a management system certified by TÜV Rheinland Cert GmbH, in accordance with the latest versions of the ISO 9001: 2015 international quality standards, ISO 14001: 2015 environmental management standards and the OHSAS 18001: 2007 standard for safety and health at work, whose scope covers all activities carried out by the organisation.

This certification has been carried out under a multi-site scheme covering various offices in Spain and other locations in 13 countries (Mexico, Saudi Arabia, United Arab Emirates, Oman, Panama, Brazil, Ecuador, Peru, Singapore, Israel, the United Kingdom, Turkey and Costa Rica).

In the railway sector, Ineco is accredited by ENAC (National Entity of Accreditation) as Inspection Entity (Type C) of Railway Rolling Stock and Safety of Railway Applications, in accordance with the criteria set out in UNE-EN ISO/IEC 17020:2012, which enables Ineco to carry out inspections in the industrial sector for the following subsystems: Infrastructure, Energy, Rolling Stock, Command and signalling control, operation and management of traffic and maintenance.

The company is also certified as a supplier in Link-Up, according to the RISQS (Railway Industry Supplier Qualification Scheme) requirements, an audit certificate issued by Achilles Information Limited for the areas of systems engineering, signalling, telecommunications and civil engineering in the following products:

Track Circuits (including Level Crossings), Colour Light Signals, Banner Signals, Draw Ahead Signals, Ground Position Light Signals, Signal Lamps (including LEDs) & Lamp Holders, Signal Lenses, Points Indicators, Point Machines, SSI, Ansaldo, Signal Control Panel NX, VDU Based Systems, Train Describers (Electronic), ATP Equipment,  Plain Line, Plain Line (Absolute Geometry), Gauge Measurement (Discreet Restrictions), Gauge Measurement (Tunnels), Track on Longitudinal Timbers, Direct Fastening Track Systems (e.g. Slab Track/Viper), Conventional, Absolute Geometry, Modular Systems, Track Drainage, Track Support Concrete (Slab Track), Foundations (Piled), Foundations (Conventional), Steel Frame, Concrete Frame, Timber Frame, Stairs, Tunnels, Tunnel Linings, Tunnel Drainage, Telephone Exchanges (including Switching Equipment), Transmission Systems, Telecomm Cabling (Multiple Pair Copper), Telecomm Cabling (Fibre), Battery Back-up – Rectifier, Modem Services, Radio Systems, Wireless Services, Masts (including Earthling & Lightening Protection), CCTV DOO Systems, Wiring, Earthling & Bonding, Switching, Substations/Switching Stations, HV Cabling,  Trackside Equipment, Substations/Switching Stations/Track Paralleling Huts, DC Cabling, Trackside Equipment, Main Steelwork, Small Part Steelwork, Support System, Hot Axle Box Detectors, Batteries, Transformers & Transformer Rectifiers, UPS, Traction SCADA y Non-Traction SCADA, and registration in the following products:

System Integration, Civil Engineering Consultancy, Development & Review of Civil Engineering Standards, Highway Engineering, Electrification Consultancy, Development & Review Electrification Standards, General Environmental Consultancy, Project Management (Including Clerk of Works), Programme Management, Project Planning, Concrete Fences, Timber Fences, Metal Fences, Plastic Fences, Boundary Gates, Level Crossing Stiles, Gates & Barriers, Safety Barriers & Restraints, Noise Barriers, Acoustic Linings, Absorptive Barriers, Reflective Barriers, Access Way & Steps, Assessment of Infrastructure Options, Capacity Modelling, Network Optioneering, Operational Planning, Peak Load Management, Rail Economics, Strategic Business Studies, Timetable Optioneering, Timetable Simulation, Train Performance Simulation, Signalling Consultancy, Control Tables/Reports, Layout Risk Modelling, Level Crossing Ground Plans, Signal Sighting, Development & Review of Signalling Standards, Track Consultancy, Development & Review of Track Standards.

Ineco also has other accreditations and certifications relating to projects:

Software Development

  • CMMI (Capability Maturity Model Integration) – Level 3.                                                         

In 2016, the software development methodology was accredited in level 3 of the CMMI-DEV v1.3 model for work carried out by the Sub-Directorate of Information Technologies. Certificate granted by PROQUA (Process Quality Engineering), CMMI Institute Partner.

Air navigation services

  • Air navigation service provider in accordance with the requirements of Commission Implementing Regulation (EU) No 1035/2011.

Air Traffic Services (ATS) certification includes Air Traffic Control (ATC), Flight Information Service (FIS), Alert Service (AL) and Flight Information Service to the Aerodrome (AFIS) (Combination of FIS and AL at an aerodrome without ATC services).

Certificate granted by AESA (Spanish Aviation Safety and Security Agency – Ministry of Public Works), with number PSNA-0002 and valid until December 2021.

  • Air Traffic Controller Training Provider in accordance with the requirements of Commission Regulation (EU) No 2015/340.

The certification authorises Ineco to train air traffic controllers in the following areas: ATCO unit training and ATCO continuous training (refresher training and conversion training)

Certificate granted by AESA (Spanish Aviation Safety and Security Agency – Ministry of Public Works, with number PF-ATC-0001 and valid since December 2015, for an indefinite period of time whilst the regulatory requirements are complied with.

  • Air navigation service provider for Instrument Flight Procedure Design in accordance with the requirements of Oman Civil Aviation Regulation (CAR) 173.9 of April 2011.

With this certification Ineco is authorised to design the following instrument flight procedures: Conventional and PBN, Instrument Approach procedures (IAP), Standard Instrument Arrival (STAR), Standard Instrument Departure (SID), En-route and Holding.

Certificate issued by the Sultanate of Oman’s PACA (Public Authority for Civil Aviation), with number ANSD-006 and valid until May 2018.

2.2. Clients’ opinions

A specific survey shows that Ineco is aware of the evaluations and concerns of its clients, which is a key to achieving excellence in the provision of its services In the past years, the search for the most appropriate communication channel with each client has been strengthened, which has considerably increased the response rate to 92%.

During 2017, 37% of customer satisfaction surveys were carried out automatically. Each year, participation increases through other communication channels, such as the telephone, reaching 43%, forms in electronic PDF format, registering 15%, paper format, representing 5%. The overall evaluation of Ineco’s service in 2017 was 8.8 points out of 10.

The results of the average evaluation are very positive. The evaluation of 2016 was maintained, which was the highest of the years analysed, and the highest response rate was reached in 2017.

GLOBAL participation 2017

GLOBAL COMMUNICATION 2017

OVERALL ASSESSMENTS 2017

Overall comparative assessment 2008 – 2017

OUR KEY PROJECTS